Captain Mickey with Mom and son
  • On Feb 10, 2023
    Gabe from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How soon after disembarking your cruise can you locate your castaway club ID? Ive been off the cruise for over 24 hours, I am trying to view my pics from the photo package but when I go to locate my castaway club ID nothing is shown.

    Welcome aboard planDisney, Gabe!

    Thanks for bringing your question to us and allowing us to bring you ashore as a Disney Cruise Line Castaway Club member. I appreciate the many benefits that come from being a Castaway Club member. For instance, when I’m missing the high seas, I whip up one of Castaway Cay’s famous Konk Coolers which is a recipe Castaway Club members can exclusively download from the Disney Cruise Line website

    Gabe, if I understand your question correctly, you are a new Castaway Club member. First-time cruisers will receive a thank you letter after the initial sailing that will include your Castaway Club number. Now, I understand your eagerness to relive your magical memories and to download your pictures, so you can also call and request your Castaway Club membership number. For assistance with your account, call (800) 449-3380, Monday through Friday 8:00 a.m. to 10:00 p.m.  EST or weekends 9:00 a.m. to 8:00 p.m. EST. (Guests under age 18 must have parent or guardian permission to call.)  Hopefully you will be able to receive your member number and be viewing your photos in no time! If I miss understood and you have a different issue you need help with, please write back and let us know

    Gabe, did you know that as a Silver Castaway Club member, you can be among the first to book new itineraries, and on your next Disney Cruise, you will receive a Welcome Back Aboard Gift?  Before you know it, you will be on your way to becoming a Gold Castaway Club member.

    Welcome to the club, Gabe, we are glad you are here and look forward to you visiting planDisney again with any of your vacation questions!

    Wishing you smooth sailing,
    Shannon
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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