Welcome aboard planDisney, Gabe!
Thanks for bringing your question to us and allowing us to bring you ashore as a
Disney Cruise Line Castaway Club member. I appreciate the many benefits that come from being a
Castaway Club member. For instance, when I’m missing the high seas, I whip up one of
Castaway Cay’s famous Konk Coolers which is a recipe Castaway Club members can exclusively download from the Disney Cruise Line website
Gabe, if I understand your question correctly, you are a new Castaway Club member. First-time cruisers will receive a thank you letter after the initial sailing that will include your Castaway Club number. Now, I understand your eagerness to relive your magical memories and to download your pictures, so you can also call and request your Castaway Club membership number. For assistance with your account, call (800) 449-3380, Monday through Friday 8:00 a.m. to 10:00 p.m. EST or weekends 9:00 a.m. to 8:00 p.m. EST. (Guests under age 18 must have parent or guardian permission to call.) Hopefully you will be able to receive your member number and be viewing your photos in no time! If I miss understood and you have a different issue you need help with,
please write back and let us know.
Gabe, did you know that as a Silver Castaway Club member, you can be among the first to book new itineraries, and on your next Disney Cruise, you will receive a Welcome Back Aboard Gift? Before you know it, you will be on your way to becoming a Gold Castaway Club member.
Welcome to the club, Gabe, we are glad you are here and look forward to you visiting planDisney again with any of your vacation questions!
Wishing you smooth sailing,
Shannon