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  • On Jan 5, 2022
    Robert from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son tested positive for covid and 3 others out of 6 in our party have been in close contact with him. Those that need to be quarantined have 2-day tickets (4) have with one of the days reserved. Can we change these plans or get a refund?

    Hi Robert and welcome to planDisney! I’m sorry to hear that you have to postpone your vacation. Please don’t worry, you will be able to use those theme park tickets at a later date. 

    If you have purchased tickets for an upcoming vacation and those plans need to be canceled or rescheduled, all you have to do is make another Disney Park Pass Reservation. First, you can go ahead and cancel the existing reservation by logging into your My Disney Experience account. Select “Tickets and Passes” click on the ticket you want to modify, then click on “change ticket” to select your new dates. 

    Robert, if your unused theme park tickets no longer appear on your My Disney Experience account after your vacation date has passed, they aren’t lost. There are just a few steps you need to take to get them back. To do so, send an email to WDW Guest Services- Ticket Usage at including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number to link to your My Disney Experience account and you will be able to make Disney Park Pass Reservations for a future visit. 

    I hope this information is helpful. Feel free to come back to see us if you have any more planning questions. 

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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