Hi Katie! Welcome to planDisney. Making sure your son has a comfortable and enjoyable visit is incredibly important, and I’m glad you reached out with this question. I’d be happy to walk you through how to get set up with D
isability Access Service (or DAS) for your upcoming trip to the Disneyland Resort.
A great place to begin is the Disneyland website’s page that highlights the
Top Things to Know About DAS. It gives a clear breakdown of how the service works, who it’s designed for, and what to expect during registration. Reading through that section ahead of time can help you feel prepared before you speak with a Cast Member.
When you’re ready to apply, you can start the process online through a live video chat. The Guest requesting DAS must be present for the conversation, so you’ll want to have your son nearby when you begin. Online registration opens up to 60 days before your arrival date, and I recommend completing it in advance if your schedule allows. To begin, scroll to the “Ready to Chat with a Cast Member?” section of the DAS page, agree to the Terms and Conditions, and click the “Request Live Chat” option. A Cast Member will guide you through the rest.
If you’re unable to register online, that’s perfectly fine. You can also take care of it on the day of your visit by stopping at the
Accessibility Services Kiosk in the Esplanade (located on the side closest to Disney California Adventure). The kiosk typically opens one hour before park opening and remains available until two hours before the parks close.
Once DAS has been added to your account, the
Disneyland app becomes your best tool for managing return times throughout the day. After you’ve entered your first park, tap the menu (≡) and select the DAS tile. From there, you can request a return window for participating attractions. You’ll be able to request another return time ten minutes after redeeming the previous one, and you can hold one DAS return time at a time. The flexibility is especially helpful because your return windows stay valid until the park or the attraction closes for the day (which means there’s no rush).
If you don’t have a mobile device, return times can still be arranged in person at Guest Relations or at one of the umbrella-covered Accessibility Services stands found throughout both parks.
As you plan your day, you might also want to work in a few peaceful breaks to help your son stay comfortable. One lovely option is the Disneyland Railroad. It’s a slow-moving journey around the park with gentle sounds, plenty of shade, and a chance to relax while still enjoying a bit of Disney storytelling. It’s a wonderful place for a sensory reset without stepping away from the fun.
Katie, I hope this gives you a clear path forward as you prepare for your visit. If you ever need more tips or want help tailoring your day, please visit us again at planDisney. We’re always happy to help.
Have a truly magical day,
David