Father and son walking through BOG
  • On Mar 9, 2023
    Mark from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son got sick midway through our Disney world trip. What options do I have for the unused days?

    Welcome to planDisney, Mark.

    I’m sorry to hear that your son got sick during your Walt Disney World Resort vacation. While I know that’s the least magical thing that could possibly happen, I hope it won’t put a damper on the happy memories made prior to his illness.

    Your theme park tickets are valid for admission beginning on the start date you selected for them at the time of purchase and must be used within the allotted use period. Your tickets will expire after that use period ends, unfortunately. If you are still within the date range allotted for your tickets and are able to redeem the remaining days before you leave to go back home, you can modify your tickets to a new day within that time range. If you won’t be able to, I’m afraid the remaining days on your tickets will be lost. I know that’s not what you were hoping to hear, Mark, so I do apologize. However, if you are still on site and staying at a Disney Resorts Collection hotel, I encourage you to stop by the Front Desk and explain your situation to a Cast Member there to see if there is anything further that can be done. Alternatively, you can call the Existing Tickets hotline and speak with a Cast Member on their team. While there is no guarantee they can do anything with your remaining ticket days, it’s a good idea to let them know what’s going on.

    I hope your son is on his way to a speedy recovery, Mark. Take care, and please let us know if there is anything else we can help you with.

    Think happy thoughts,

    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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