Avengers Campus featuring Spiderman
  • On Jan 9, 2023
    Nora from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son received a spider bot for Christmas. He was using it and he broke the arms. Can I exchange it?

    Greetings to you, Nora!

    Thank you for coming to us here at planDisney. I'm so sorry to hear about your son and his broken Spider-Bot. After experiencing WEB SLINGERS: A Spider-Man Adventure, I can see why it's such a popular toy and I see plenty of people walking around with them at Disney California Adventure!

    If your son's Spider-Bot was purchased at the Disneyland Resort, you could try returning it there if you are local. The Return Policy does state that no returns or exchanges will be accepted after 30 days from the date of purchase and usually merchandise needs to be unopened in its original packaging. 

    If you are unable to make it back to the Disneyland Resort, then I would recommend calling Merchandise Guest Services and explaining your situation. I've had a few opportunities to call them after returning from a Disney trip and the Cast Members there have been extremely helpful. If your son's Spider-Bot was purchased on shopdisney.com, you could start a Return/Exchange ticket on their website. 

    Although I cannot guarantee that they will accept a return or exchange, I will say that the Cast Members will do their best to help you out in whatever capacity they can. 

    I certainly hope you are able to get this situation resolved and that your son is able to enjoy his Christmas gift, Nora. Please feel free to write to us again at planDisney for any other questions or concerns!

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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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