• On Oct 21, 2020
    Robin from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son linked my tickets to his account several years ago since he does all our planning I physically do not have the tickets and he still shows 2 tickets in my name - who can I email to find out if tickets are still valid and how many days are left

    Welcome to planDisney, Robin!  We are glad you brought your question to us today.

    Finding old tickets that may still be valid is like discovering hidden treasure!  It is a good sign that your son can view tickets linked to your profile in his My Disney Experience account.  Usually, when a ticket expires it will no longer show up under "Tickets & Passes".  Your son might want to try viewing "Tickets & Passes" using the My Disney Experience mobile app rather than the website.  The app should show all unexpired tickets, which Guest the ticket is linked to, how many days are remaining on the ticket, and the expiration date of the ticket.

    Normally I would recommend emailing as much information about the ticket as you can, including the ticket ID number and photographs of the front and back of your ticket to ticket.usage@disneyworld.com, but if neither you nor your son has the actual tickets that won't help.

    I recommend having your son call (since the tickets are linked to his My Disney Experience account) the Existing Tickets line at (407) 566-4985.  He can provide the email address associated with his account to the helpful Cast Members.  They should be able to look up his account and verify whether or not the tickets are still valid.

    Please let us know if you have any additional questions.  We are always happy to help.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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