mom at computer planning
  • On Aug 8, 2022
    Melanie from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Somehow I have selected the wrong profile for one of my daughters on my account because it's showing she doesn't have tickets or reservations. How can I change that?

    Hi, Melanie! Thanks for stopping by planDisney! I'm happy to help you plan your vacation.

    While I don't consider myself a tech guru, I'm the first one all my friends and family members come to when they have questions about their My Disney Experience accounts. They always say, "We don't call you the Disney Mom for nothing!" I had this exact situation recently with my oldest son, who, unbeknownst to me, had set up his own account linked to his email address. Meanwhile, I was still managing the profile I had set up for him over ten years ago. He kept telling me he didn't have tickets or reservations, and then it dawned on me that they were two separate My Disney Experience accounts. After a couple of hours, I had straightened it all out, and it required me to send him a Friends and Family request (choose "Add a New Guest"), and I had to reassign his tickets (go to My Plans and then click on "Tickets, Passes, & Memory Maker"). We still had a few issues that were resolved by a Cast Member at the front desk once we arrived at our Disney Resorts Collect Hotel. 

    When my husband attempted to change his email address a couple of weeks ago and inadvertently created a new profile, I decided to call the Internet Help Desk at (407) 939-4357 instead. I told them that I needed to merge the two accounts, and it was done in a few minutes- and no magic wand was required! Sometimes you can incur a wait, so I recommend calling right when they open at 7:00 AM EST.

    Hopefully, one of these tips works for you, Melanie! By the way, I see you are visiting during the Most Magical Time of the Year! Check out the Walt Disney World website for some great ideas to get you into the holiday spirit!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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