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  • On Jun 1, 2017
    Andrea from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I signed up for the 2018 Dark Side Challenge. I went in after the fact to update proof of time. It says it was successful but when I go back into it, there is no information there. Does it take 24hours to update or should I keep trying?

    Hi Andrea!

    Thank you for bringing your question to the Disney Parks Moms Panel. I know how crucial it can be to make sure your proof of time is entered correctly, so I'm hoping I can help you out!

    I have found in the past if I update something in my Active Registration, I'll get the completion page saying my changes have been saved and I can view it in My Events (which is hyperlinked on their page). If I click on this link and go back in it is not updated. However once I get to this page if I completely close my browser, reopen Active and log in again this time it is updated. I'm not a computer guru, so I'm not exactly certain why this works, but it has for me in the past. It should not take 24 hours or any other amount of time to link, it should be instantaneous. If you do this and you are still not seeing your time updated I'd give runDisney a call at 407-939-iRun. One of the options on the menu when you call will be for questions about proof of time and registration. They should be able to sort it out for you if my little trick doesn't work!

    Congratulations on registering for the Dark Side Challenge and please let me know if you have any other questions before your race!

    -Lindsey ºOº
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Meet the Panelist: Lindsey, Illinois

My name is Lindsey and I'm a wife, mommy, engineer and self-proclaimed "Disnerd!" I've always loved Disney and the joy it brings to so many people. I've been to Disney more times than I can count, but I found an even greater passion for all things Disney after discovering runDisney events. There is no better motivation to train for a race than a trip to the most magical place on earth! Learn More About Lindsey

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