dlr activities 01; world of color; rainbow lights; water show; mickey head
  • On Nov 4, 2023
    Ryota from JP-12 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When you sign in "We just need a little more info" Is displayed. What should I do?

    Hello there, Ryota, and welcome to planDisney!

    We're so happy that you came to us with your question! I see that you have a Holiday visit to the Disneyland Resort coming up real soon, so I hope that you have your tickets and reservations all set. The Holiday Season just officially began and I know that you're going to love seeing the Resort so beautifully decorated. The Cast Members really go all out for the season and planning for this time is actually a year round event!

    I'm unable to take a look into your account to see why you're having the issue, but I suspect that perhaps the information on your Disney account is incomplete and they need more information. Are you able to at least log into your Disneyland account to access the settings and complete your profile? You will want to make sure that you can use the Disneyland Mobile App during your visit.

    If you are unable to access your account at all, I would recommend reaching out to a Cast Member to see if they can help. There is an option to Chat with a Cast Member through the Disneyland Mobile App or the website and an option to send an email message. To speak to a Cast Member directly, please call the number for Website Support. On the day of your visit, you could also stop by the Main Entrance Ticket Booth or Guest Relations inside the Parks for help. Hopefully, your travel agency will have ensured that you have your tickets and reservations ready to go.

    Ryota, I hope I was able to help and I wish you the best of luck as you figure this out. I hope that you have a wonderful, festive and magical visit to the Happiest Place on Earth and please let us know if you need anything else. You're always welcome at planDisney! Until next time!

    Wishing You a Great, Big, Beautiful Tomorrow!

thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

Related Video

  • thumbnail image for Disney California Adventure Deep Dive | planDisney Podcast - Season 2 Episode 6

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.