Magic Kingdom Cinderella Castle at dusk
  • On Jan 17, 2025
    Alanagh from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    what if I get sick and can't go on the days I bought tickets for?

    Hi Alanagh!

    Thanks for bringing such a great question to planDisney! While I’m really hoping this won’t be the case and you can enjoy your trip as planned, it’s always good to know what will happen in these situations because illness is just something we can’t predict!

    The theme park tickets you purchased are non-refundable, but no worries. You have some options!

    You can change the dates for your unused tickets on your My Disney Experience account or by calling the Existing Tickets phone line. If you opt to change them online or on your app, go to the Tickets and Passes section, find the ticket you want to change, and then follow the prompts to modify the dates.

    If you have an expired ticket, the amount you paid for that ticket may be applied toward a future ticket purchase as long as the new ticket is of equal or greater value.  You can get that amount applied to a new ticket by calling to chat with a friendly Cast Member

    Finally, if your ticket is unused, you can reassign the ticket to someone else. You’ll follow the same steps as above by going onto your My Disney Experience account, clicking into the Tickets and Passes section, and finding the ticket you want to reassign. From there, you’ll click “Reassign Ticket” and follow the prompts.

    I’ll keep my fingers crossed that you stay healthy, and we’ll see you real soon!

    Jenn J. 
thumbnail image for Jenn

Meet the Panelist: Jenn, Ohio

Hello from Ohio! I’m Jenn–a physical therapist, wife, and mom of 3 boys…who look just like Huey, Dewey, and Louie if you squint! I grew up visiting “The Most Magical Place on Earth,” and now I consider Walt Disney World my home away from home. I have a healthy mix of Joy and Nostalgia when I’m at the Disney Parks, and I’m so excited to help you make lifelong memories on your next Disney vacation. Learn More About Jenn

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