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  • On Oct 15, 2019
    Leslie from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My shipping address is wrong on my disney experience acct. How can I fix it? I try to edit it and it does not change.

    Hi, Leslie! Welcome to the Disney Parks Moms Panel.

    I had a similar issue, and all it took was a quick call to the My Disney Experience helpline to solve the problem. Make sure you have the email address associated with your My Disney Experience account available when you call, and the Cast Member on the phone will be able to pull up your account and make the necessary changes.

    You can also try changing it in your My Disney Experience mobile app. In the lower-right corner of your home screen, tap the three lines and then scroll down to “My Profile.” From here, choose “Contact Information.” You’ll see your Billing Address at the top of your screen. Make changes here if necessary, or if your Billing Address is different from your Shipping Address, uncheck the box next to “Use this address for my shipping address.” That will allow you to put in an alternate Shipping Address. Then tap the blue “Save” button.

    I hope your problem is solved in a jiffy, Leslie! Please let us know if there’s anything else we can help you with.

    Amy
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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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