Hi, Leslie! Welcome to the Disney Parks Moms Panel.
I had a similar issue, and all it took was a quick call to the
My Disney Experience helpline to solve the problem. Make sure you have the email address associated with your
My Disney Experience account available when you call, and the Cast Member on the phone will be able to pull up your account and make the necessary changes.
You can also try changing it in your
My Disney Experience mobile app. In the lower-right corner of your home screen, tap the three lines and then scroll down to “My Profile.” From here, choose “Contact Information.” You’ll see your Billing Address at the top of your screen. Make changes here if necessary, or if your Billing Address is different from your Shipping Address, uncheck the box next to “Use this address for my shipping address.” That will allow you to put in an alternate Shipping Address. Then tap the blue “Save” button.
I hope your problem is solved in a jiffy, Leslie! Please let us know if there’s anything else we can help you with.
Amy