Hey there, Kerrie, and welcome to planDisney!
Your
Walt Disney World Resort vacation is approaching fast! What a wonderful time to visit, and it is important to take this time to get those last-minute details prepared so that you can hit the ground running when you arrive.
To start, add everyone to your
Family & Friends List, confirm that the theme park tickets are linked to your
My Disney Experience account, and assign each ticket to its respective owner. Once linked, utilize the My Disney Experience mobile app to generate their
Disney MagicMobile Service pass, which is easily shareable with your entire party for their digital wallets.
If you continue to encounter an invalid ID number, check to see if the tickets are linked to another My Disney Experience account; if they are, there is no need to link them to your account. In this case, you can add them to your Family & Friends List, and they can create their Disney MagicMobile from their account. Another tip is to link the tickets using a computer instead of a smart device or vice versa. If these workarounds do not work,
calling and speaking with a Cast Member for assistance will be a good idea, especially since this may be time-sensitive.
We want to continue to help you plan for your upcoming stay; let us know how we can help.
Have a magical experience!
Raquel