Cinderella Castle 50th Night
  • On Dec 28, 2021
    Cheewasri from IL Asked

    We have serious circumstance happened in our Family. We can’t go on Disney trip. How can I cancel Theme Park tickets.

    Hi, Cheewasri and welcome to planDisney! I'm so glad you brought your question here today.

    I'm so sorry to hear that your family has experienced a serious circumstance that has changed your travel plans. Walt Disney World Resort may be The Most Magical Place on Earth, but when life takes a not-so-magical turn, we're here to help.

    I know you're unable to use your Theme Park Tickets at this time and are looking for a way to cancel. As you may have seen, Theme Park Tickets are nonrefundable. However, there are some alternate options available to you! Even though you aren't able to travel right now, you may wish to reschedule your trip and use your tickets at another time. Because of this unique circumstance, I believe your best course of action would be to reach out to a Cast Member before your tickets are set to expire. Once you call, a Cast Member will be more than happy to help you with understanding the options available to you and can assist in taking the next right step for you and your family.

    Cheewasri, I hope I was able to give you some peace of mind as you navigate this difficult time. Whenever you're ready to return to Walt Disney World Resort, you can rest assured that the magic will be ready and waiting for you. Until then, we're sending you a "warm hug" courtesy of our friend, Olaf.

    Faith, trust and pixie dust - 
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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