resort polynesian castle monorail
  • On Sep 6, 2022
    Adriana from San José Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have seen comments that they are not cleaning, changing towels, picking up garbage or making beds in their hotels, this is correct, since I have stayed before and that is one of the reasons why I choose to book in Disney hotels

    ¡Hola Adriana, y bienvenida a planDisney! We are so glad you stopped by with your question!

    The Covid-19 pandemic catapulted a lot of adjustments for visitors and guests at Walt Disney World Resort, and housekeeping was one of those adjustments. Adriana, as a Disney Resorts hotel guest, you have two options during your visit. You can opt for a modified cleaning service for every other day, or skip housekeeping altogether during your stay on your My Disney Experience app. Pull up your reservation under "Resort Hotel" in the app, and press "Start Check-In Now". Scroll to the bottom under "Housekeeping Service" and you will have the option of choosing "I'd like service every other day" or "I'd like to decline service during my stay". 

    Adriana, go the distance and reserve a room at Disney Resorts Collection hotel, you will not regret it! I have visited Walt Disney World twice since the pandemic, and my rooms were thoroughly cleaned before I checked in, housekeeping came in to tidy up once, and they did take out the trash and changed towels. The magic is there, and it's calling you! We hope to see you at Walt Disney World again soon!

    Frances
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Meet the Panelist: Frances, North Carolina

Hey ya'll, y bienvenidos a planDisney! My name is Frances, I am a mom, teacher and military spouse from Texas who currently calls the Tarheel state home. My family and I enjoy visiting the Walt Disney World Resort as often as we can because we love the joy and magic every trip brings us. We consider Walt Disney World to be our "home away from home!" If you are dreaming of adventure in the great wide somewhere, then you have got a friend in me! I enjoy sharing my passion for Disney with everyone I meet! Learn More About Frances

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