Family on dock at Grand Floridian
  • On Feb 17, 2022
    Krystal from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am seeing conflicting information online about what happens to your Disney world tickets if you have purchased online but are unable use them. I have read that all tickets are non refundable but that that you can use later date. When do they expire?

    Hi Krystal and welcome to planDisney!

    Here’s the scoop on the expiration dates for your Walt Disney World Resort theme park tickets. If you have unused tickets that have expired, you can still use the price you paid for those tickets as a credit toward the purchase of new tickets. This is great news, because it means you haven’t paid for something you won’t be able to use. I had some tickets expire about a year ago and thought they were completely lost! A few phone calls later, I figured out how to get them back and I’m happy to share what worked for me, so I can save you some time. 

    Send an email to WDW Guest Services- Ticket Usage at including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and assign those tickets to guests in your party. All done!

    Krystal, I hope I’ve helped clear up the theme park ticket expiration confusion. If you have any more planning questions, please feel free to come back to see us. It’s always our pleasure to help you with your planning!

    Have a magical visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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