Family enjoying activities on board; popcorn
  • On Jun 21, 2025
    Sherif from Egypt Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are Sailing from Southampton to Europe 2nd half of August, is there an email that we can email requesting ground transportation from London airport to port . we can only find a number to call

    Hello Sherif! Welcome back to planDisney! It sounds like you’re getting all your ducks in a row for your upcoming adventure...how exciting!

    Your 4-Night Spain sailing on the Disney Fantasy sounds absolutely magical. It’s my personal favorite of all the Disney Cruise Line ships, though I must admit, the one thing I don't like about it is disembarkation day! While onboard, make time for the Midship Detective Agency. It’s a fun, self-guided mystery game onboard, perfect for kids or kids at heart.

    Now, let’s talk ground transportation. While I completely understand the convenience of emailing, Disney Cruise Line doesn’t currently offer a dedicated email for arranging transfers from London airports to the Southampton port. The best way to request transfers is by phone. Since it looks like you’re calling from Egypt, you can try this number that's for Guests from Middle East and Africa: +001 (800) 951-3532

    If you’d prefer not to call, you can also chat with a Cast Member online. Here are the steps to access this feature:
    1. Open your web browser and visit the official Disney Cruise Line website.
    2. Sign in to your Disney Cruise Line account. 
    3. Locate and click on the Help Center section of the website. 
    4. Once in the Help Center, look for the Live Chat option. It is usually on the right side of the page. 
    5. Click on the Live Chat button to start a chat with a Disney Cruise Line representative. 

    From there, you can request to add round-trip ground transfers, and the Cast Member will walk you through the steps. Payment is processed online during the chat, and transfers can be added up to three days before you sail.

    Once you arrive at London Heathrow or Gatwick, collect your luggage and look for a Disney Cruise Line representative just outside baggage claim. Depending on your arrival time and group size, your transportation may be a motorcoach, minibus, or taxi. For your return trip after the cruise, you can confirm or make changes to your transfers at Guest Services onboard.

    I hope this helps, Sherif, and that you have the most unforgettable time at sea. If you have any more questions as you prepare, I’m always happy to help.

    Sea ya real soon!
    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! My name may be unique, but my love for Disney is something I share with many. I'm the mom who's always ready to sprinkle a little pixie dust at PTO meetings, in the grocery store aisle, or during my monthly Bunco club. Whether it's sharing tips for navigating the parks or helping someone plan their dream trip, I can't resist the chance to make someone's Disney vacation even more magical! Learn More About Eean

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