Toy Story Land Woody Entrance
  • On Sep 19, 2023
    Maria from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just returned from a wonderful week at Disney. I purchased a backpack at Hollywood Studios I took the bag out and realized that the security tag was still on the bag. I live in WV so what can I do to get it off?

    Hey howdy hey, Maria!

    Welcome to planDisney. I'm thrilled to hear you just returned from a magical vacation but definitely bummed that you brought home an unintended souvenir. I've had this happen when shopping at my local department store, and though it was an errand to return to the mall, luckily it was a quick remedy. I understand that you can't just pop back to Walt Disney World Resort as quickly or easily, though if you're anything like me, you're probably already itching to return to cure those post-Disney blues. Thankfully, a security tag on your backpack sure sounds less scary than a snake in my boot, so not to worry. You've got a friend in me and I'm glad to help!

    I want to be sure you can enjoy your new backpack without any further delay so I reached out to a Cast Member for some additional support. They let me know that you can contact Merchandise Guest Services by phone at 1-877-560-6477, Monday- Friday from 9-5 p.m. EST. I'm not sure whether it would involve an exchange or the specifics of that process, but they'll be happy to help resolve the issue faster than you can say "You're my favorite deputy!"  

    Hopefully, you'll be able to remedy the situation and be on your way to planning another fantastic trip back to Disney's Hollywood Studios with your stylish bag in tow. I bet you'll find a great selection of new merchandise awaiting you then too! After spending the afternoon in Toy Story Land and reaching for the sky on Slinky Dog Dash, there's nothing better than strolling down Hollywood and Sunset Boulevards and checking out all the shops. Well, maybe just a little bit better if you grab a Jack-Jack's Num Num Cookie at Market on your way.

    I hope this was helpful Maria. If we can answer any other questions please ride like the wind right back here and let us know. We're always glad to help- to infinity and beyond!

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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