• On Jul 14, 2016
    Laura from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We returned this week from a cruise to Alaska on the Disney Wonder. I want to view the photos taken by the photographers on board. When I click the link on the Disney Cruise website, I can only describe a photo I want to buy. How do I view our photos?

    Welcome aboard, Laura! And welcome back from a fabulous sailing with Disney to Alaska! I can only imagine that you had a magical and memorable vacation!

    I'm sorry to tell you that Disney Cruise Line's photos are only available while onboard the ship. Your photos are not able to be viewed once you disembark. It is a different service than what you may be used to with the traditional Disney PhotoPass service you'd find in the parks. Guests onboard the ships visit Shutters throughout their sailing to view their family's photo album and make any purchases onboard. Unfortunately, after the cruise, the photos are no longer viewable.

    However, you are not completely out of luck, as the photography team keeps the photos for about six weeks after each sailing, and you may send in a specific request for a few photos that you remember viewing in Shutters onboard. As you mentioned, there is a link from Disney Cruise Line's Photography page to the My Cruise Photos website, the ship's photography service. On the main page of My Cruise Photo's site, click on "I don't see my sail date" (since it only lists sail dates coming up for pre-purchase photo packages). Then, click on "I returned from my cruise and need technical assistance". Finally, follow the link to "I just sailed and forgot to purchase photos". There you can fill out the request form.

    I hope you were able to view your pictures onboard, Laura, and possibly remember a couple "must-have's" that you can describe to the company to purchase. If so, be sure to turn in that request online as soon as possible.

    I'm sorry that wasn't the answer you were hoping for, Laura, but hopefully your family also took plenty of photos on your own camera throughout your voyage to remember all of the magic of your Alaskan sailing. 
    Good luck tracking down a few extra pictures!

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Meet the Panelist: Marcy, Ohio

Welcome aboard! I'm the mom of two tween/teen Castaway Clubbers who would live on any of the Disney ships if they could. I would love to help your family discover the magic that awaits you on the open seas with Disney Cruise Line. Learn More About Marcy

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