Walt Disney World Holiday decoration on Main Street
  • On Nov 8, 2022
    Laura from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I return shopdisney.com items in person in Disney world somewhere if I have receipt and tags? And where can I do this thanks? Also one of the items is a Halloween decor, will they return that? Thanks

    Greetings, Laura, and welcome to planDisney!

    Can you believe you’ll be walking right down the middle of Main Street, U.S.A. with a churro in hand and Cinderella Castle in view in mere days? As if that’s not enough to get excited about, you’ll also be at The Most Magical Place on Earth during the most magical time of year. Besides the delicious festive treats and holiday decorations at every turn, you’ll get to experience one of my favorite annual events, the EPCOT International Festival of the Holidays. Be sure to make room in your schedule to see the fan favorite Candlelight Processional. This Festival offering features the retelling of the traditional Christmas story set to the backdrop of an angelic choir. It gives me goosebumps every time I watch it and is the perfect way to ring in the holiday season.

    As for your question, I’m sad to report that you cannot return items purchased on shopDisney to the merchandise locations at Walt Disney World Resort. To return your items, you would need to follow the steps set forth in shopDisney’s Return Policy. The policy states you can return items via the mail within 30 days of your order’s shipping date, so as long as you are within that return window, you should be able to return your Halloween items (some exclusions apply). Alternatively, the policy states that returns can be made to any Disney Store location in the continental United States in accordance with their In-Store Return Policy (certain items excluded). Likewise, any items you purchase from Walt Disney World Resort cannot be returned to a Disney Store location or to shopDisney through the mail.

    I know that’s not what you were hoping to hear, Laura, but the good news is you will be having the time of your life making magical memories real soon, and what could be better than that?

    Have a holly jolly vacation,
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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