• On Jul 9, 2020
    Amanda from SC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have resort reservations for Oct. we are wanting to buy tickets today but want to know if our tickets can be cancelled if the park shuts down again before oct.

    Hi there, Amanda!

    Thanks so much for swimming on by the Disney Parks Moms Panel. 

    This is such a great question, and I completely understand the reservations that you have before you take the plunge and purchase your Walt Disney World Resort tickets

    Amanda, I am here with some good news, while all Walt Disney World Resort tickets are non-refundable, you have two options for your theme park tickets. First, you may be able to change the start date of your tickets. Second, if you do not know exactly when you will be coming back, you can also "freeze" your theme park tickets in your My Disney Experience account for use at a later date.

    For either option, you will need to call your friendly neighborhood Cast Member at (407) 939-1289, and please note that you may be subject to a difference in price between your original tickets and the cost of the ticket on the day you wish to visit. 

    If there are extenuating circumstances, policies may change; however, we have no information on potential alternative options at this time. 

    Amanda, I am sure you know about some of the recent updates to the Walt Disney World Resort experience, but you can also check out this super helpful Need to Know guide before you make your Disney Park Pass system reservations

    I hope that this helped, Amanda! Please come back here to the Disney Parks Moms Panel if we can help as you plan your trip to the Most Magical Place on Earth. 

    Just keep swimming! 

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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