• On Jun 24, 2020
    Lisa from DE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My resort hotel, Port Orleans Riverside is not reopening for my August 2020 trip. What is going to happen with my resort reservation? Disney has not reached out to guest regarding this issue.

    ChEARs Lisa, and welcome back to the Disney Parks Moms Panel. It looks like you might be one of our pixie-dusted Guests who get a magical transformation with their hotel stay. Since you are visiting us after July 10th, you can request modification assistance now if you booked through Disney directly. If you booked through a 3rd party, you need to contact your travel professional.

    As you know, Disney's Port Orleans Resort - Riverside is currently not slated to open, but the situation is continuously monitored, and that could change. If you prefer to modify your booking online rather than by phone, you should receive an email soon regarding your upcoming stay. The email contains a link where you can review your options regarding your reservation. Among the options is to modify your booking if your hotel is closed during your scheduled visit. Once you choose that option, Disney will validate your selection (verify your reservation, and verify that your reserved Resort is closed), and provide the next steps. My dEAR friends modified their reservation a few days ago, and they now get to glamp in the Cabins at Disney's Fort Wilderness. So though you may not have the chance to sample the beignets at your original Resort (my favorite Disney snack!), I am sure that your stay will be magical regardless of which Resort you end up at!

thumbnail image for Rayna

Meet the Panelist: Rayna, Florida

Hi y'all! I'm Rayna: wife, mom, anesthesiologist, and long-time Disney enthusiast. I've lived all over the country, but these days life has my family of seven in Florida. We're fantastically close to the most magical place on earth, and as Annual Passholders and Disney Vacation Club members we couldn't be happier about it. We've visited almost every Disney Vacation Club resort, so I'm thrilled to be here doing what I do best: Helping plan magical vacations. Learn More About Rayna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.