• On Oct 8, 2016
    Christine from NC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just reserved an event for Castaway Cay. When do I pay? What if I change my mind and we don't want to do this -- cancelation policy?

    Welcome aboard, Christine! One of the best parts about sailing with Disney Cruise Line in the Bahamas and Caribbean is the port stop at Castaway Cay! Disney's private island is nothing short of spectacular! No matter what other beaches you visit while on the cruise, I'm sure Castaway Cay will be your favorite!

    If I'm reading your question correctly, it sounds like you have booked a Port Adventure for your day on Castaway Cay. Boy, are there some amazing options there! We love snorkeling in the special snorkel lagoon, renting bikes to explore the island, interacting with the stingrays at Castaway Ray's Stingray Adventure and more! Guests book Port Adventures during online check-in, but the adventures are not charged to your stateroom account until you're onboard. There are a few adventures that require pre-payment, but that would be noted when you make the reservations. These pre-paid adventures are non-refundable, but most likely yours is a regular Port Adventure, and you'll be charged onboard the ship. Regular Port Adventure cancelations can be made up until three days before you set sail, but after that, the reservations are final.

    So, take some time to check out all of the exciting Castaway Cay Port Adventure options and book the ones that are just right for your family! Have fun planning, Christine!
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Meet the Panelist: Marcy, Ohio

Welcome aboard! I'm the mom of two tween/teen Castaway Clubbers who would live on any of the Disney ships if they could. I would love to help your family discover the magic that awaits you on the open seas with Disney Cruise Line. Learn More About Marcy

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