Magic Kingdom Cinderella Castle
  • On Mar 27, 2022
    Mary from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have reservations for May 25th leaving May 28th. I have been trying to link my park passes and the Disney experience is saying that they can not obtain the information. Is the system down?

    Hiya, Mary! Welcome to planDisney!

    Spring is my favorite time to visit Walt Disney World Resort and I'm positively twitterpated for you! There's so much to see and do this May and there's surely magic waiting for you around every corner. You'll be able to experience The World's Most Magical Celebration and can enjoy some celebratory sweets while watching the glowing Beacons of Magic in each of the parks. And you won't want to miss the EPCOT International Flower & Garden Festival, which will be blooming just in time for your visit!

    But before we can get you standing in front of Cinderella Castle, we have to make sure you're able to make your Theme Park Reservations using the Disney Park Pass system! I have a few steps you can take to try to turn this pumpkin of a problem back into a carriage. Let me just grab my magic wand!

    First, make sure you're using one of the recommended browsers. Personally, I seem to have the best experience when using Google Chrome.

    Next, log into your My Disney Experience account with this recommended browser. Hover your mouse over the My Disney Experience tab and click My Plans. Scroll down past My Plans, Reservations and Tickets and toggle over to "Tickets & Memory Maker." Make sure you can see the correct number of tickets for the Guests in your travel party.

    If you can see the correct tickets, that's great! Go ahead and try to make your Theme Park Reservations using the Disney Park Pass system, now with your recommended browser. The great news is that, at the time of this writing, it looks like all parks are available for the dates of your trip when viewing the Theme Park Reservation Availability Calendar!

    If you're unable to see your tickets in your My Disney Experience account, it's possible that you still have to link your tickets. Try to link them using the Link Reservations and Purchases page. You'll also be able to assign each ticket to a Guest!

    Mary, if the above steps didn't work for you, my next best piece of advice would be to call a Cast Member. They'll be more than happy to take a peek at your plans and help you make your Theme Park Reservations! Be sure to have your confirmation number handy and know which parks you'd like to visit on each day of your trip. If you do decide to call a Cast Member, I'd suggest calling right when phone lines open at 7:00 AM EST since their type of magic can be in high demand. Speaking of which, my second piece of advice would be to have a little extra patience! Cast Members do their best to make every Guest's day the BEST. DAY. EVER. I'm sure a little extra kindness will be warmly welcomed!

    I'm sending you all the faith, trust, and pixie dust, Mary! If you have any other questions, please visit us again.

    See ya real soon!
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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