• On Aug 5, 2021
    Sarah from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I had reservations to Disney Right when the Lockdown Occurred 2019 and had to place my trip on hold last year too I looked for my email which had the reservations renewal and can't find them how do I go about getting them?

    Welcome to planDisney, Sarah!

    I had to reschedule a few vacations myself last year, so I completely understand your situation. 

    Sarah, the first thing I recommend that you do is to go into your My Disney Experience Account and see if you can locate your theme park tickets. You will be able to see your tickets by going to "My Plans" and navigating to "Tickets & Memory Maker." 

    Sarah, if you are unable to pull up any travel plans in your My Disney Experience Account, and can not locate your confirmation number in your email, you will want to call the friendly Cast Members at (407) 566-4985. They should be able to locate your vacation package details by using your email address. 

    I just know that you will have the best time on your rescheduled vacation, Sarah!

    Welcome back!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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