Welcome to planDisney, Nilda! Thanks for stopping by with your question.
You should be able to link your complimentary theme park tickets to your
My Disney Experience account. To get started, visit the
Link Reservations and Tickets page. "Some reservations, tickets and purchases may not automatically appear in My Disney Experience. Link these items to your account to be ready to plan and share the magic with family and friends."
Once your park tickets are linked, you can locate them on the
My Plans page of My Disney Experience. To access the My Plans page, you will need to sign in to your account on
disneyworld.com or open the
My Disney Experience app on your smartphone. After your tickets are linked and you see them on the My Plans page, you can make your park reservations through the
Disney Park Pass system.
If you continue having trouble making your park reservations, please contact the
Disney Reservation Center for further assistance. You can call (407) 566-4985 to speak with a Cast Member. Please be aware that the call volume may be very high right now, however, a Cast Member will be more than happy to help you as soon as they can.
Nilda, please let the Panel know if we can assist you with any other questions as you continue planning your visit to Walt Disney World Resort.
Have a magical day!
Bob