Crystal Palace
  • On May 6, 2021
    Catherine from CA Asked

    I have a reservation for 3 but need to add 1 person. I have tried to change but all the restaurants are unavailable. Am I able to go early to add 1 person given most seats within a restaurant accomodate 4 in a party? I tried to call but wait is 3+ hrs.

    Heigh-Ho Catherine


    I am sorry you were on a significant hold when calling and had no resolution. Cast Members are currently experiencing a record amount of call volume and doing their best to help Guests. Between now and the time of your arrival I would continue to attempt to call. Phone lines open at 7:00 a.m. and as we know the early bird gets the worm especially on weekday mornings. 

    Considering your requests and because more than likely you will be seated at a four-top table, I do feel confident some pixie dust will be sprinkled your way. I can think of many occasions I was in a similar scenario. If I was staying at a Disney Resorts Collection hotel, I spoke with Guest Relations and asked for assistance in changing my reservation Guest number. But I have also, arrived early to my reservation and explained my request and kindly asked if they could accommodate. Truthfully, I can’t think of a time they could not, keeping in mind, like you, I was asking to change from 3 to 4 Guests, which was a minor change. 

    I am sending much Faith, Trust and Pixie Dust your way in hopes your wish will come true and feel really good about the outcome. May your stay be filled with many magical and memorable moments and feel free to ask us any further curiouser and curiouser inquiries you may have


    Have a Practically Perfect Day,

    Amy M. 

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Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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