Luke,
Thanks for asking your question to planDisney!
I am sorry that you are having a problem with upgrading your tickets to add the Park Hopper Option. Finding the right route to do so on the website can be a bit hard to navigate, but I think I can help. Start by going to your
My Disney Experience account, and you can make the upgrade yourself. Here are the steps to follow
- Starting at the Walt Disney World website, go to "My Disney Experience" from the top menu, at the far right. In that drop down menu, select "My Plans"
- Scroll down to the plans shown on your first day and click on "Change Reservation"
- On the page that comes up you will see all the elements of your vacation package. Scroll down to the "Theme Park Tickets" section and click on "Change" to the right
This will then take you to the original ticket ordering page where you can alter your tickets to add that option. Do be aware that you cannot add the Park Hopper option to just one day of a multi-day ticket, but it has to be added for the duration of the ticket package.
BONUS TIP #1
You do have to add the Park Hopper option before your first use of the tickets, so be sure to do so before you enter your first park, if you did not get it done before you arrive in Orlando.
BONUS TIP #2
Remember that when you are park hopping, getting into that second park is reliant on that park's capacity limitations.
Have a Magical Vacation!
Doug