Child watching parade at Disney's Hollywood Studios
  • On Apr 10, 2024
    Shauna from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My rental stroller was taken at Hollywood studios. Am I Eligible for a refund?

    Hi Shauna,

    Thanks for stopping by with your question. I'm happy to assist! First, I'd recommend speaking with a Cast Member stationed by where you last parked the rental stroller to see if it was moved. My kids are no longer stroller-aged, but we did have our stroller relocated on quite a few past visits. This can happen if the stroller parking area gets too congested or needs to be neatened up for safety or efficiency. I had a brief moment of panic the first time, but my fears were quickly squashed when a helpful Cast Member showed us where our stroller had been relocated. It's also possible that another guest took yours mistakenly since the Disney Parks strollers all look the same.

    If you've already reached out to a nearby Cast Member and are still unable to locate the stroller you'll want to head back to the Stroller Rental area to speak with the team there. I can't say whether they will issue a refund or provide you with a new stroller but I'm almost certain they will have a quick and magical solution for you. I'd also recommend speaking with Guest Relations about any items you had stored in the stroller. They can guide you on how to submit a Lost and Found request if necessary.

    If you rented your stroller from a third-party provider you'll need to contact them directly for additional instructions. On a past visit to Disneyland Resort, our rental had a bit of a mechanical failure but the company was able to bring us a replacement later that evening. 

    Shauna, I hope this is the only hiccup in your otherwise magical day. If we can answer any additional questions please don't hesitate to come back to planDisney and let us know.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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