• On Sep 28, 2021
    Kathleen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do I renew my tickets from last year online (phone wait is 2 hours) ? My trip was cancelled when Disney closed last March. I have 4 tickets that I want to use for my upcoming trip in February. I have my accommodations at the Polynesian.

    Hello Kathleen!

    I’m so glad you’ve found us here at planDisney! We are an experienced group of Disney fans and travelers who are here to lend our expertise to answer your trip planning questions! I was in this same situation when we had to cancel both a Walt Disney World and a Disneyland trip during the pandemic. When we finally got back to Walt Disney World it seemed like our whole family appreciated and felt the magic even more than before. And we’re hoping to make it to Disneyland this fall!

    Most Walt Disney World Theme Park Tickets sold before the pandemic had their expiration extended until September 26, 2021. This meant that those tickets could be used to book any theme park days that had availability, and there would not be any additional charges to use those tickets. Even though you have passed the expiration date of those tickets, the good news is that the value you paid for those tickets is still yours, and can be used toward the purchase of new theme park tickets. Unfortunately, this is not something that you can currently do online and you will need to call ticketing who can look at your account and tickets. They will assist you in making any necessary changes and take your payment for any increased cost of your new tickets.

    I know the hold times can be longer than typical, and I’ve experienced some pretty long hold times myself. I have found that calling either first thing in the morning, or later in the evening tend to work better. I like to use my mobile phone, and put it on speaker so I can listen to the Disney music while I get other things accomplished. I know you were hoping for a way to do it online, but I’m sending you all my pixie dust for a short hold time and a quick fix to your ticket situation.

    Happy Planning!
    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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