Hi Shaunice! Welcome to planDisney, thanks for stopping by the Panel with your question!
Shaunice, I am so sorry but
tickets to
Disneyland Resort are non-refundable. The only thing you can "cancel" is a theme park reservation. I am so sorry you have to cancel your visit, I understand that frustration all too well. Fortunately, what you can do is put your unused tickets towards a future date. To do this, all you have to do is check the
Theme Park Availability Calendar, and see what future dates work for you. Please note that you can make reservations up to 120 days in advance. You will then be able to log into your Disneyland Mobile app, and click on the "Tickets and Passes" button located on the
"My Disneyland" link. Click on the reservation you wish to cancel, and then go ahead with the new reservation.
I hope all of this information helps you today, Shaunice! I am so sorry again you have to cancel your upcoming visit, but I hope you are able to visit in the near future! Happy Planning!
Frances