Colorful Ship at Night
  • On Dec 5, 2023
    Melody from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In reference to previous questions about accessing cruise photos, you stated that you enter the 8 digit castaway club # but this number is 5 digits, not eight. I have contacted the cruise line and they can't tell me what number I need.

    Hi Melody,

    Welcome aboard planDisney! Thanks for stopping by with your question. I’m sorry you are having a difficult time accessing your photos. I know how special Disney Cruise Line photos are because they capture so many magical memories, so let’s see if we can help you access yours.

    First, I’m sure you have but just in case, make sure your recent cruise is connected to your Disney Cruise Line account. It usually takes 48 hours for photos to appear in your account. If you don’t see your photos in your account on the My Cruise Photos page under the Already Booked tab, you should be able to link your photos to your gallery using your 8-digit Castaway Club ID. If you need to confirm your Castaway Club ID, you can find that here or on your Key to the World card from your cruise. 

    Melody, if these steps are still not working, please contact the Disney Cruise Line Guest Communications Team via email at within 30 days of your cruise. They are great at troubleshooting and helping Guests!

    There is so much to look forward to in the year ahead on Disney Cruise Line! I can hardly wait to sail aboard the Disney Treasure and visit Disney Lookout Cay at Lighthouse Point. I hope that you will have the opportunity to experience them with many more photo memories!

    I hope this information is helpful, Melody. Let us know if you have other questions.

    Wishing you smooth sailing,
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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