Hi Melody,
Welcome aboard planDisney! Thanks for stopping by with your question. I’m sorry you are having a difficult time accessing your photos. I know how special
Disney Cruise Line photos are because they capture so many magical memories, so let’s see if we can help you access yours.
First, I’m sure you have but just in case, make sure your recent cruise is connected to your
Disney Cruise Line account. It usually takes 48 hours for photos to appear in your account. If you don’t see your photos in your account on the
My Cruise Photos page under the Already Booked tab, you should be able to
link your photos to your gallery using your 8-digit Castaway Club ID. If you need to
confirm your Castaway Club ID, you can find that
here or on your Key to the World card from your cruise.
Melody, if these steps are still not working, please contact the Disney Cruise Line Guest Communications Team via email at
dcl.guest.communications@disneycruise.com within 30 days of your cruise. They are great at troubleshooting and helping Guests!
There is so much to look forward to in the year ahead on Disney Cruise Line! I can hardly wait to sail aboard the
Disney Treasure and visit
Disney Lookout Cay at Lighthouse Point. I hope that you will have the opportunity to experience them with many more photo memories!
I hope this information is helpful, Melody. Let us know if you have other questions.
Wishing you smooth sailing,
Shannon