• On Aug 11, 2021
    Raul from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently traveled to Disneyland from out of state and bought the Ahsoka Tano Clone Wars legacy lightsaber. After getting home, I noticed that the main hilt connect the blade into place, but flickers off with movement. What can I do to get this fixed?

    Bright Suns, Raul!

    I hope you found your journey to a galaxy far, far away to be excellent as you explore the planet of Batuu! And I’m sure you were able to discover the superiority of Blue Milk over Green Milk at the Milk Stand. If you’re anything like me, you realized you might not be the best choice for piloting the Millennium Falcon: Smugglers Run, but you’ll do it anyway because it’s just so much fun! 

    Ah, Raul, I see the First Order has interfered once again, and I’m sure the Rebel Alliance will want to send aide your way. I contacted a Gatherer who informed me that you will want to email Merchandise Guest Services at merchandise.guest.services@disneyparks.com. Be sure to describe your issue in detail, include your receipt or a copy of your credit card receipt, as well as photos. If you’d like to include a video of the malfunction, that would be even better. Once the Gatherers have received your email, they will get back to you as soon as they can with options for assistance. 

    ’Til the Spire, Raul. 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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