• On Jul 8, 2021
    Brett from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently purchased passes for an upcoming stay. I inadvertently created a new account when making the purchase by using a different email. Is there a way to combine the two accounts?

    Heigh-Ho Brett,

    Welcome to planDisney, I am happy to guide you in the right direction for further assistance with your My Disney Experience account. A handy-dandy Cast Member in Website Support can solve your conundrum and put you back on the path to planning. Simply call (407) 939-4357 to make your request. At the moment Cast Members are experiencing high call volume so I recommend calling when the phone line opens at 7:00 a.m. Mickey Time. 

    In the meantime stay up to date with exciting Disney News by following the Disney Parks Blog and check out our Instagram (@planDisneypanel) and Panel Extras for more Vacation Tips. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.