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  • On Nov 19, 2014
    Kenyon from RI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently purchased an annual passes for my family and would like to order/customize the MagicBands so we have them for our upcoming trip. I cannot find a way to order/customize the MagicBands through MyDisneyExperience. What am I doing wrong? Thank you

    Hello Kenyon!

    Congratulations on purchasing Annual Passes for Walt Disney World.   I recently made my first Annual Pass purchase and can't wait to create a years worth of memories at the Most Magical Place on Earth.  I bought my Annual Pass online and was given a confirmation number to show along with my credit card used for purchase at a Guest Service location at the theme parks in order to activate the Annual Pass.  After my Annual Pass was activated a link appeared in My Disney Experience offering me the option to customize my new Annual Pass MagicBand.   This may be the case with  your family.  Until the Annual Pass is activated at a theme park ticket sales window you will not be able to customize your Annual Pass MagicBand. 

     Kenyon, if you want to have MagicBands for your upcoming trip and you have not yet activated your Annual Pass at a theme park ticket sales window you have a couple of options.   If you stay at a Disney Resort hotel you will be given complimentary MagicBands with your stay and you can link your Annual Passes to these.   Another option is to purchase a MagicBand. MagicBands are for sale at all Disney theme parks, Downtown Disney, and even online at the Disney Store. 

     Enjoy your upcoming year of magical visits to Walt Disney World.   If you have any other questions about your new Annual Passes or any other aspect of your vacation please let me know.  I love to help out fellow Disney-loving families.

     Dream as Dreamers Do,

    ~Jen

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Meet the Panelist: Jennifer, Alabama

Hello, my name is Jen, and my family and I call the Gulf Coast of Alabama home. I am a mom to 2 rowdy Pirates and a beautiful teenage Princess. I've been showing my "Disney Side" since I was a small child and I can't wait to share the abundance of Pixie-Dusted knowledge I have acquired about the Most Magical Place on Earth with you and your family! Learn More About Jennifer

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