Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Sep 24, 2014
    Angela from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I just recently ordered my Memory Maker and when I got my confirmation email it doesn't say anything about delivery. Should I be getting something in the mail?

    Hi Angela,

    I really enjoy the Memory Maker product. It's a great way to capture your PhotoPass, character dining, and ride photos all in one place.

    You should not expect to receive anything in the mail related to your Memory Maker purchase. Once you link the Memory Maker to your My Disney Experience account (at, everything happens automatically.

    When you're in the parks, be sure to wear your Magic Bands. When you're wearing your bands, your party's ride photos will be added to your account automatically, you don't even need to stop at the photo desk to claim them. When you have a PhotoPass shot taken, present your wrist to the photographer to scan. That's really all you have to do.

    At home, log into your account within 30 days of your return. You can see all your pictures, add borders or other embellishments, and then download everything to your computer. Once the photos are downloaded, you can print them, add them to your blog or Facebook account, or send them to friends.

    Please let us know if you have additional questions. We're happy to help.
thumbnail image for Erin

Meet the Panelist: Erin, New York

I have three teenage daughters. We're DVC members obsessed with Disney travel. We've been to Walt Disney World countless times and have visited Disneyland & Disneyland Paris. We've taken several Adventures by Disney and Disney Cruise trips. Learn More About Erin

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.