• On Sep 29, 2020
    Jennifer from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently cancelled a resort reservation we had planned, where can I see the history of my payment and the refund status? Thanks. Jen

    Hi there, Jen!

    I would like to extend a very warm welcome from us at planDisney to you. Thanks for stopping by with your question!

    Sometimes the clock strikes midnight on our plans and things change before our very own eyes. As you and I both know, right now things seem to be changing quite fast and I know canceling a magical Walt Disney World Resort hotel reservation is never the easiest thing to do. Rest assured, the magic will be here waiting for you when you are ready to return to Walt Disney World Resort! 

    Jen, I’d be happy to point you in the right direction! You can enjoy peace of mind because the current cancellation policy states that any Disney-imposed change and cancellation fees will be waived up to the date of check-in your reservations with arrivals through December 31, 2020. Whenever you cancel, you should see the refund in your account within 7-10 days. That being said, if you are wanting to check the status of it and make sure the refund was processed, our reservations team can check that for you. You can contact Disney Resort Hotel Reservations and a Cast Member will be happy to assist you! There is also a Chat function if you look towards the top right side of the page; if you choose to do that, a Cast Member can send you a form to fill out and the Reservations department can get with you as soon as possible. 

    When you feel ready to return to the magic, we’ll be here to help you with all of your planning questions! 

    Jen, I truly believe it’s never goodbye when it comes to visiting The Most Magical Place on Earth. It’s more of a “see ya soon, pal!” 

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.