Family on dock at Grand Floridian
  • On Jul 29, 2022
    Julie from U.k Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have received our tickets from the holiday company but the start date is incorrect. I have been on the app to try to change this (in tickets & passes) but there is no option to do so.

    Hi Julie and welcome to planDisney! I’m so sorry to hear that you’re having an issue with your theme park tickets for the Walt Disney World Resort. Thanks for sending us your planning question. 

    Please don’t worry! I suggest logging in to your My Disney Experience account on a home computer. Go to “My Plans” to see the tickets linked to your account. If you have the option to “modify” your ticket online, you will see the word in blue. In that case you can click on it to modify the date, to change it to your desired date. If that doesn’t work, please reach out to a Cast Member by calling 0800 169 0730* or you can send the resort an email at

    If you booked your vacation through a vacation planner near you, they will also be able to help you modify those dates.

    Cast Members will have access to all of your vacation details, so they are well equipped to help modify any details regarding your theme park tickets or Disney Resort Collection hotel.

    Julie, did you know that you can start booking your dining reservations 60 days before your vacation? You have so many options inside the theme parks, at Disney Springs and at Disney Resort Collection hotels! 

    I hope this information is helpful to you. Please feel free to come back to see us if you have any more planning questions. It’s always our pleasure to help you with all the details of your next magical vacation!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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