Hiya, Misty! Welcome to planDisney!
Thank you so much for bringing your great question our way! When I travel to
Walt Disney World Resort, one of my favorite activities is finding just the right souvenir to bring home. Sometimes I take advantage of the
Home Delivery option while I'm in the parks (available for most theme park purchases) and sometimes I like to pick up a few more gadgets and gizmos once I get home through
shopDisney. While my packages are always mailed with extra care, every once in a while I receive an item that somewhat resembles Chip from Beauty and the Beast. When pixie dust can't fix the situation, I always reach out to the team at Guest Services as my next best step. I like to
send an email to efficiently request a replacement!
Misty, when requesting a replacement, I've quickly received a response from a friendly Cast Member and have always been surprised at how soon my replacement has arrived. Since merchandise and shipping are operating differently these days (considering potential supply issues and the like), your experience may vary a bit from mine. Since I'm not sure where you purchased your items and the availability of the replacements, I'm unable to give you an accurate timeframe for when you can expect to receive your new items. However, I can tell you from my personal experience that the Cast Members who help with Merchandise Guest Services will always do their best to turn a pumpkin of a problem back into a carriage! If you have any other questions about your items, I would recommend that you call a Cast Member at (877) 560-6477 or take a peek at the
Shipping & Delivery page for more information.
I'm sending you all the faith, trust, and pixie dust that your magical objects arrive quickly so you can continue to enjoy them right away! And if you're looking to add a little extra magic while you wait, check out the
Disney Parks Blog and the
planDisney Podcast.
You've got a friend in me!
Michelle