• On May 12, 2021
    Shantina from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am really frantic right now bc I have purchased tickets through the mydisney app, and I am unable to link the tickets to my disney account. The week I am going to Disney there are only two days i can book two parks and I am afraid of losing my money.

    Hi Shantina and welcome to planDisney! Thanks so much for sending me your question! Please don’t worry one bit. I’m happy to help you figure this out.

    The first thing I do whenever I have issues with my apps, is update them. Just make sure the My Disney Experience app is updated before you try to link your tickets again. Once you’ve done that, look for the email you received when you purchased your tickets on the app. Once you’ve found it, you will see that it has a confirmation number. Use this webpage to link your ticket to your account. The page will also help you link just about any reservation including dining reservations, Disney Resort Hotel reservations and even Memory Maker to your account. 

    Once your tickets are linked, you can go ahead and make your Disney Park Pass Reservations. If you don’t find the theme parks that you want to visit available, don’t worry! Keep refreshing that page every day until you find availability. I had a friend call me in a full-blown panic recently, because she was hoping to make park reservations for her son’s birthday in June. She eventually was able to find those all-important reservations and you will too!

    Shantina, if for whatever reason, you aren’t able to visit at the end of June, those tickets will still be valid. The money you paid for them will not be lost, I promise! I had to cancel a December 2020 trip and I was able to use those dated tickets I purchased for an upcoming trip. Just reach out to a friendly Cast Member at (407) 939-4277 and they will sort it all out!

    I hope I’ve been able to help. Please come back to see us if you need any advice planning your magical Summer visit! It’s always my pleasure to help you with all the details!

    Have a wonderful time!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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