• On Feb 9, 2018
    Ashley from MD Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    2 questions regarding online check in for a room only reservation. If I do online check in can we still pay with different credit cards when we get to the resort? Does online check in change when we have to cancel by without penalty?

    Welcome back to the Disney Parks Moms Panel, Ashley! I love using Online Check-In before our Walt Disney World Resort arrival. It helps us get to the magic so much faster! This service allows you to store your payment source for room charges, indicate any room requests, and provide contact information. Once it is complete, you should receive a magical email or text with your room number shortly before you arrive. It is my favorite text to receive; you can practically hear the pixie dust falling as you open it!

    Ashley, the credit card that you designate for room charges during Online Check-In will be used to pay the balance of your room-only reservation. They usually complete this charge early the day you arrive. However, if you need to change this upon arrival, no worries! Simply head to your resort's lobby and chat with a Cast Member at the registration area. I actually had to do this last year, as I had my credit card stored on our account but my husband had wanted to use his debit card. The wonderful Cast Members were able to do a refund of what had already been charged and then redo the charge on my husband's card. They then stored his information for all charges during our vacation. Easy peasy!

    If you do find that you need to cancel your resort reservation, you definitely do want to do this at least five days in advance of Check-In to avoid a cancellation fee. This fee is usually equal to the cost of  the first night's room rate. Any Online Check-In information you previously provided will also be cancelled at that time, and you will not find any additional cancellation fees for having completed it.

    Ashley, I hope this information helps you plan ahead for your resort arrival! Please let us know if you have any other questions. We would love to help you plan a pixie-dusted adventure!

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Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

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