• On Apr 30, 2020
    Elizabeth from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a question about buying face masks from Disney on April 22nd. I did not get an answer. On April 30th I heard they are on sale during the news. I went to shop Disney and they are all sold out. We are to arrive at the park in July. How can I get them?

    Hi Elizabeth!  Welcome back to the Disney Parks Moms Panel.  I am happy to assist you with your question.

    When Disney Parks Blog announced just yesterday that shopDisney would be taking pre-orders for cloth face masks with designs inspired by everyone's favorite Disney, Pixar, and Marvel characters, you'd better believe a bunch of us here at the Disney Parks Moms Panel very excitedly hopped onto the shopDisney website to check them out!  Not only do I find the masks to be very reasonably priced, I love the fact that Disney is donating one million face masks to families in vulnerable communities and is also donating all profits, up to $1,000,000, from the U.S. sales of face masks.

    Elizabeth, I am thrilled to let you know that the face masks are not sold out!  This is a pre-order product, meaning that Guests can put in their order now and have their order shipped when these products become available sometime in June or July.  When I went to the shopDisney site yesterday morning as soon as I saw the announcement, the masks I selected were estimated to be available by June 29.  I took a peek at the shopDisney website just now and I see all styles and all sizes are currently available for pre-order, with estimated availability of June 29 or July 15, depending on the style. 

    I also checked with some of my Moms Panel friends who placed their own orders yesterday.  A couple of the super early birds saw estimated dates of June 15, but most reported the masks they chose were expected to be available for standard shipping at the end of June or early July.  Keep in mind that these dates are just estimates; the actual product may become available before or after the projected date.  Adding on time for shipping, even those early birds aren't expecting their masks to arrive before July.

    As you can imagine, the face masks are a very popular item and we did see a few glitches with the shopDisney website yesterday.  I didn't have any problems with the site just now, but you might find yourself in a virtual waiting room to check out.  You might also notice availability of some styles change throughout the day.  My friend Kristin shared a tip with me that I will pass along to you; she noticed different availability of specific sizes when shopping the site on her mobile device vs. her laptop.

    We don't yet know if cloth face masks such as these will be available for purchase at Disney stores or at Disney Parks.  I recommend keeping your eye on the Disney Parks Blog for the latest Disney Parks news.

    I hope that helps!  Please let us know if you have any additional questions, or feel free to contact shopDisney Guest Services at guest.services@shopDisney.com.  Please stop by the Moms Panel again anytime as you plan your Walt Disney World Resort vacation.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.