Family enjoying activities on board
  • On Jan 9, 2023
    Iris from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i purchased an unlimited photo package during our recent cruise they say i can start downloading after 48 hrs but it seems like there is no option to download them without the water marks

    Hello Iris,

    I hope you had the most magical time on your recent Disney Cruise Line voyage. I'm glad to hear you took advantage of the Unlimited Digital Photo Package while on board. It's a wonderful way to make sure all your beautifully captured memories disembark the ship with you. I'm sorry that there seems to be an issue with watermarks on your digital photos. Let's see if we can sail toward a solution together!

    Since you're already able to view your photos it looks like you know just where to find them via the My Cruise Line Photos webpage. I just want to be sure that you are signing in and linking the Castaway Club 8-digit ID for the account that was used to purchase the unlimited photo package, and not the Castaway Club ID of another guest in your party.

    If you've verified this and the watermark is still appearing on your photos, the next best step would be to contact Disney Cruise Line by phone for additional assistance. It's possible your photo treasures somehow became ensnared in a little bit of digital fishing net but Cast Members will be more than happy to help you untangle them.

    Please stop back and visit us again at planDisney with any more questions you might have. We'd love to help you chart a course to more magical memories!

    Happy sails,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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