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Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Oct 5, 2014
    Keller from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    HI! I purchased two day tickets in July for myself and my 3 children and was told I could use the one day in July and the other day in October when we return, but they aren't showing up as tickets in MY Disney Experience. What can I do?

    Hi Keller,

    I am sorry you are having an issue with your tickets and My Disney Experience. I hope these tips will help you locate your tickets.

    If you purchased Magic Your Way Tickets with no expiration, you should be able to use the extra days on your next trip. First, I would call the cast members with tickets at 407-939-7523. They can confirm that you still have days on your ticket. You will need your tickets to locate the number. 

    Once they confirm you have days, you can ask to be transferred to a cast member who can assist with questions on My Disney Experience at 407-939-4357. This team can say assist you on why your tickets are not showing up in your My Disney Experience.

    Wishing you a magical vacation!
    Beth
thumbnail image for Beth

Meet the Panelist: Beth, New York

My name is Beth C. and I love Disney. Since I can remember Disney has been a part of my life including my first movie in the theater – "The Aristocats." Learn More About Beth

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