Hi there, Harrison, thanks for visiting planDisney!
Looks like in just a few short weeks you’ll be heading to the Happiest Place on Earth! It sounds like you are having some issues with a pending payment. We love technology but sometimes I'm not sure it likes us that much! Or, it could be our friend Vanellope von Schweetz having some fun glitches behind the scenes!
It’s unclear if your order is pending on the
Disneyland app or your bank, through PayPal. Ticket
purchases are non-refundable, so unfortunately there is no way to cancel an active order through the Disneyland app. However, you can always reach out to
Ticket Guest Services to see if they can share information on the status on their end. Additionally, you may want to check with your bank to see if it’s pending there or revisit your PayPal account to see what the issue may be. Typically there is a customer service number you can call for transaction information. Since you used PayPal, I do advise that you reach out to them to check into the pending status.
You’ll be in town for the last few days of
Pixar Fest, a summer event celebrating friendship and beyond. There’s magic happening at both parks for the festivities, including
Better Together: A Pixar Pals Celebration at
Disney California Adventure Park or hop over to
Disneyland Park in the evening for a slice of the Pixar Fest Cake and dinner from
Plaza Inn before watching
Together Forever: A Pixar Nighttime Spectacular! Be sure to check out the
Pixar Fest Foodie Guide if you want to know where to grab limited-time treats and beverages.
I hope this helps, Harrison, and if you have any other questions before your visit, please
send them our way!
Magic awaits!
Camille