Photo of the exterios of the France Pavillion in Epcot
  • On Nov 14, 2021
    Kara from NY Asked

    Hi, i had purchased tickets for March 2020 when Disney shut down due to the pandemic. I would now like to use those tickets to go to disney. Will Disney honor those tickets and how do I reactivate them?

    Hi Kara!

    Thanks for stopping by planDisney! We were in a very similar situation. My family canceled several Disney vacations due to the pandemic, including our kids’ first-ever trip to Disneyland in California. The good news is, we are finally using our tickets this week, and you too will still be able to use the value you paid for your tickets for a trip to the Walt Disney World Resort!

    All tickets that were sold for use during the shutdown have had their expiration date extended several times. That final expiration date was in mid-September of 2021. But not to fear, Kara! Hakuna Matata means no worries! Being after the expiration date doesn’t mean you lose the value you paid for your tickets. Tickets used before the expiration date were good as-is, and there were no additional fees to use those tickets any day, even if the day was a higher price point than what you paid for your tickets. Now that you have passed that extended expiration date, you can use the value you paid for your tickets toward the purchase of new tickets.

    You’ll want to call ticketing to do this. Hold times are a bit longer than typical right now, so pick a time that you aren’t too busy. I use my mobile phone on speaker and listen to the hold magical Disney hold music while I get other things done. For your new tickets, you’ll only need to pay the difference between what you originally paid for your 2020 tickets and the new ticket price for the time you want to visit in 2022.

    Once you have upgraded to new tickets, you’ll be able to make your Disney Park Pass Reservations! That time of year is busy with many places on school breaks, so I recommend you make plans sooner rather than later. And don’t forget to make any Advance Dining Reservations 60 days in advance!

    Happy planning, Kara! Wishing you a magical visit to the Walt Disney World Resort!

    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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