Magic Kingdom Cinderella Castle
  • On Feb 27, 2022
    Pamela from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 2 tickets last night I made the reservation but cannot get my husband's my husband's ticket included in the "party".

    Hello, Pamela! 

    I am Baymax, your personal healthcare companion. Er - I mean, hello! I am Michelle, your personal planDisney panelist! I'm so excited to hear that you're planning a trip to Walt Disney World Resort but I'm sorry that you're having problems including your husband in your theme park reservations. I'm here to help!

    Pamela, it sounds like it could be an issue where your husband's ticket might not have been assigned to him properly. You can check this by logging into your account online, hovering your mouse over the My Disney Experience tab, and clicking My Plans. Scroll past My Plans, Reservations and Tickets and toggle to Tickets & Memory Maker. Check to make sure that you can view both tickets and that they're assigned to the correct Guests in your travel party! 

    If not, you'll want to make sure that you assign the ticket to your husband. It can help if he has created his own My Disney Experience account and if you're connected through your Family & Friends List! I've found that having my travel party listed under my Family & Friends List makes planning easy and efficient, especially when making dining reservations or choosing rides and attractions.

    If the tickets look like they're assigned to you and your husband but you still aren't able to make theme park reservations with the Disney Park Pass system, my best next piece of advice would be to call one of the wonderful Cast Members! They will be happy to take a peek at your reservations, tickets, and travel party and may be able to sprinkle a little extra pixie dust on the situation. I've found that they're able to stretch their magic wands just a bit farther to make sure everything is linked and ready to go! If you do decide to call a Cast Member, I'd recommend calling right when phone lines open at 7:00 AM EST since their type of magic can sometimes be in high demand.

    Once you've made sure that your tickets are assigned and you've made your theme park reservations, a great next step would be to download and explore the My Disney Experience app! This will help you to unlock everything that The Most Magical Place on Earth has to offer during your trip. My favorite reasons to use this app are to check wait times for attractions and to mobile order food. I love knowing that my snacks will be ready for me without having to wait in a long line!

    Pamela, I hope you've been satisfied with your care and that I was able to help you troubleshoot your theme park reservations as you continue to put the final touches on your magical vacation! If you have any other questions, please visit us again. To quote my pal Baymax, "I will always be with you."

    *fist bump* Bah-a-la-la-la!
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.