AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Jan 9, 2024
    Priscila from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I purchased tickets for Disneyland and I can’t retrieve them when I log into my Disney account. I wasn’t told my tickets would expire.

    Hello Priscila!  Thank you for stopping by planDisney, we're here to help!

    I'm sorry you're having trouble with your theme park tickets, let's take a closer look and hopefully get this straightened out for you.  It is possible that they need to be linked to your Disney account.  After you sign-in, you can click "My Disneyland" in the top-right hand corner of the navigation bar, and then select "Link Tickets."  You are then able to enter in the ticket number from your confirmation email.  You can also do this in the Disneyland app as well.  

    If you recently purchased your theme park tickets, most likely they have not expired yet!  If for some reason they did expire, as long as they are wholly unused, you should be able to apply the value of the expired ticket towards the purchase of a new theme park ticket of equal or greater value.  My recommendation would be to call the Tickets Guest Services line to ask a Cast Member for assistance if you're still having trouble.  

    It looks like you'll be visiting during one of my favorite celebrations, the Lunar New Year celebration at Disney California Adventure Park!  There are a ton of activities and entertainment to explore during this special celebration, but my favorite way to experience Lunar New Year is by visiting all of the delicious Lunar New Year Marketplaces to try as many dishes as possible!  

    I hope this information helps answer your question, Priscila!  If you have any other questions for your upcoming trip, please come back and ask.

    Have a magical day!
    Melissa
thumbnail image for Melissa

Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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