Cinderella Castle Detail
  • On Jan 18, 2022
    Becky from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets through the Disney Sports Website however I think instead of choosing etickets, we incorrectly chose to pick up our tickets. We need our ticket id numbers so we can link them to our mydisneyexperience. How can we do this?

    Hi there, Becky! It's great to see a fellow resident of the Keystone State here at planDisney!

    Even though you chose the Will Call option for your theme park tickets, you should still be able to link them to your My Disney Experience account. Hopefully, you received an email with a Will Call Confirmation Number, and it should contain all the tickets you purchased. Under your account's 'My Plans' section, locate the Park Tickets button and hover your cursor over that button to reveal the Link Tickets button. You will assign each ticket to a guest on your account using that confirmation number during the linking process. If you have any issues along the way, reach out to a Cast Member at (407) 939-5277. I find that the wait times are lower if I call when the phone lines open at 7:00 AM EST. 

    Once you get your tickets linked, you'll want to make your Disney Park Pass Reservations to visit the theme parks. I also recommend checking the Theme Park Reservation Availability Calendar to ensure your desired dates and parks are available. 

    Another suggestion for you, Becky, is to create a Disney MagicMobile pass through the My Disney Experience app and then add it to your phone's digital wallet. Just open your app, and then, you'll see three lines on the bottom right of your screen. You'll then click "Disney MagicMobile," and it will walk you through the setup. MagicMobile works like a digital MagicBand; you can simply tap your phone near the theme park touchpoints to gain entry. Setting this up in advance may be a convenient option for you instead of having to pick up your tickets from a Guest Relations location. 

    I hope this helps, Becky! I know your trip is coming up in a few short days...if there's anything else we can do for you, don't hesitate to write back. Have a magical vacation!

    Sincerely,
    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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