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  • On Jun 23, 2024
    Charlene from SK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased 6 tickets to Disney land one for a friend of my daughters and that girl could no longer go is there a way not to get a refund but to get gift card to use at Disney land ? This girl will never be going with us to save for a later date.

    Hello there, Charlene, and welcome to planDisney!

    Thanks for coming to us with your question and how wonderful to hear that you have a Holiday Season visit to the Disneyland Resort planned! It's one of the most beautiful times to see the Resort and the decorations will have you in a festive mood in no time at all! There's just something magical about walking through the underpass onto Main Street, U.S.A. and seeing the 60 ft. Christmas Tree reaching up into the sky, all decorated with gifts piled underneath.

    I'm sorry to hear that one of your party members will be unable to join you on your trip to the Happiest Place on Earth. According to the eTicket Terms and Conditions, Disneyland Resort Theme Park Tickets are nonrefundable, nontransferable, and may not be redeemed for cash (or a Gift Card). They do, however, have very long expiration dates, so it's entirely possible for you to hold onto it for a future visit. For instance, if you were to purchase a Multi-Day Ticket now, it wouldn't expire until January 12, 2026 (or 13 days after first use, whichever comes first). Even if the ticket were to expire, the cost of a wholly unused, expired ticket may be applied towards the purchase of a new ticket of equal or greater value, so you've definitely got some options. If you'd like to speak to a Cast Member about your specific situation, please call the Tickets phone line. 

    Have you heard that Haunted Mansion Holiday will be returning later this year? By the time your visit comes around, you should be able to experience this wonderful overlay along with the newly Expanded Grounds and queue! I can't wait to see what the Imagineers have created because one of my favorite things about the Parks are the immersive queues. 

    Charlene, I'm sorry that I couldn't provide a more positive answer but I don't think your ticket will go to waste. I've heard of situations where other Guests have been able to get credit for an old Disneyland Resort Ticket decades after it was purchased. If you need anything further, please feel free to contact us again in the future. You're always welcome at planDisney and we'd love to hear from you.

    Wishing You a Great, Big, Beautiful Tomorrow!
    -Al

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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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