Disney's Hollywood Studio's Tower of Terror
  • On May 17, 2021
    Maria from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 3 tickets for my daughter and friends, but when I made the park reservation after purchasing the tickets only the friends show on my party but my daughter does not! I do not understand what happened. I clicked all profiles to link them. Why?

    Heigh-Ho Maria,

    I am excited to hEAR you are planning a Walt Disney World vacation and am happy to point you in the right direction to solve your conundrum. 

    It sounds like you have done everything right in reserving your Disney Park Pass reservations and sometimes computers and web browsers can cast an evil spell on what we see and can not see. First, check your My Disney Experience mobile app and see if your daughter shows up there. If so, then GREAT NEWS!  Next, I recommend signing out of your My Disney Experience online and signing back in to see if it syncs up. Another resolution is trying a different web browser and doing the same thing. On many occasions, this solves the problem. 

    If she does not show up, on either your online or mobile app, then it is time to call or chat with The-All-Knowing Cast Member to break this spell. Guests, using their My Disney Experience mobile app, can access the Chat Wish Us feature by selecting the menu button in the lower right-hand corner and scroll down to find the feature. Here you can begin chatting with a Cast Member about your Disney Park Pass inquiry and they can assist you in resolving the problem The Chat With Us feature is accessible beginning at 7:00 a.m. Guests can, also,  call (407) 939-4357 and speak to a Cast Member beginning at the same time. I’m sure with a little bit of Faith, Trust and Pixie Dust your Happily Ever After will happen. 

    If we can be of any further assistance feel free to ask and may your upcoming stay be filled with many magical and memorable moments. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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