Heigh-Ho Maria,
I am excited to hEAR you are planning a Walt Disney World vacation and am happy to point you in the right direction to solve your conundrum.
It sounds like you have done everything right in reserving your
Disney Park Pass reservations and sometimes computers and web browsers can cast an evil spell on what we see and can not see. First, check your
My Disney Experience mobile app and see if your daughter shows up there. If so, then GREAT NEWS! Next, I recommend signing out of your My Disney Experience online and signing back in to see if it syncs up. Another resolution is trying a different
web browser and doing the same thing. On many occasions, this solves the problem.
If she does not show up, on either your online or mobile app, then it is time to call or chat with The-All-Knowing Cast Member to break this spell. Guests, using their My Disney Experience mobile app, can access the Chat Wish Us feature by selecting the menu button in the lower right-hand corner and scroll down to find the feature. Here you can begin chatting with a Cast Member about your Disney Park Pass inquiry and they can assist you in resolving the problem The Chat With Us feature is accessible beginning at 7:00 a.m. Guests can, also, call (407) 939-4357 and speak to a Cast Member beginning at the same time. I’m sure with a little bit of Faith, Trust and Pixie Dust your Happily Ever After will happen.
If we can be of any further assistance
feel free to ask and may your upcoming stay be filled with many magical and memorable moments.
Have a Practically Perfect Day,
Amy M.